Tbaazi Privacy Policy — How Safe Is Your Data With Us

1 What information we collect

To run the tbaazi platform smoothly and deliver the best experience to members, collecting certain data is essential. We only collect what is necessary — nothing more.

Beyond the above, we do not collect any sensitive personal data — such as religious beliefs or political opinions.

2 How your data is collected

Tbaazi collects data through several methods, with full transparency maintained at every step.

Directly from you

• When filling out the registration form — name, mobile number, etc.
• During KYC verification — photo of your identity document.
• Payment details — when you make a deposit or withdrawal.
• When you contact our support team.

Automatically

• Via cookies and log files while you use the platform.
• Device data when using the mobile app.
• Automatic record of transactions.

3 Purpose of data use

We use your data only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account management: To manage registration, login, verification, and account security.
• Payment processing: To process deposits and withdrawals and maintain transaction records.
• Fraud prevention: To prevent multiple accounts, bonus abuse, and other irregularities.
• Customer Support: To answer your questions and resolve any issues.
• Promotional Communications: To keep you informed about bonus offers and updates (with your consent).
• Platform Improvement: To analyze usage patterns and improve our services.
• Legal Obligation: To comply with applicable laws and regulatory requirements.

We will never use your data beyond the purposes stated above. Should we need to use it for any new purpose, we will inform you in advance and obtain your consent where required.

4 Who we share your data with

Tbaazi does not sell your personal data to third parties. However, it may be shared on a limited basis in specific circumstances:

Service partners

Only the necessary data is shared with trusted partners for payment processing (e.g., bKash, Nagad), technical support, and analytics. These partners are contractually bound to comply with our privacy policy.

Legal Authorities

Data may be shared with relevant authorities in response to court orders, government investigations, or other legal obligations.

5 How long your data is retained

Tbaazi only retains your data for as long as necessary. Different retention periods apply depending on the type of data:

• Account Information: For the duration of active account and 5 years after closure (for legal compliance).
• Transaction records: Minimum 5 years (regulatory requirement).
• KYC documents: 5 years after verification.
• Usage Logs: Up to 18 months.
• Marketing Consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

6 Cookie policy

Tbaazi uses cookies on its website and app. Cookies are small text files stored on your device that help make the platform work better.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may affect the platform's functionality.

7 Your Rights

You have important rights regarding your personal data. tbaazi respects these rights and makes them easy to exercise.

To exercise any of these rights, email us at support@tbaazi.im. We will respond within 30 business days.

8 Child Protection

Tbaazi strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect data from minors.

If we become aware that a minor has provided their data, it will be deleted immediately and the account will be closed. If a parent or guardian suspects their child is using tbaazi, please contact us at support@tbaazi.im.

9 Security measures

Tbaazi uses industry-standard security technology to protect your data, with multiple layers of protection in place:

• SSL/TLS encryption: All data transfers occur through encrypted channels.
• Two-factor authentication: An added layer of security when logging into your account.
• Firewall and intrusion detection: To prevent unauthorized access.
• Regular security audits: Audited by Independent Organisations.
• Access control: Only authorised staff can access data on a need-to-know basis.

10 Changes to the Privacy Policy

Tbaazi may update this privacy policy when necessary. For significant changes, members will be notified via SMS or app notification to their registered mobile number.

Each version will include the date it was last updated. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend visiting this page from time to time to stay informed.

11 Contact Us

For any questions, complaints, or requests regarding our privacy policy, please get in touch with us:

We typically respond within 24 hours. For urgent matters, please use live chat.